Customer Support - Contact Info

Employees working for any of the departments or agencies listed in this link should contact the help desk in their organization for assistance. In those cases where it is necessary, the individual department/agency help desk will coordinate activities with the ADS (Agency of Digital Services) Service Desk.


1One National Life Drive, Dewey Building 
Montpelier, VT 05620​

Phone:  802-828-6620 - Option 1

Hours of Service

ADS Service Desk

M - F7:45 a.m. - 4:30 p.m.

Other Help Desk Phone Numbers


Same number as above

802-828-1308 or 802-828-1393
ADS - ANR802-498-7873
ADS - AOT802-479-1769
Judiciary802-828-4357 or email JUD.Helpdesk@vermont.gov
ADS - Labor802-828-3846
ADS - DPS802-244-8786 or 802-241-5525

Using Multi-Factor Authentication
Forwarding your phone with the Cisco Self Care portal.
How to submit a ticket
Open VPN User Instructions

 AHS, VSMS (AOA), and Tax domain customers

​C​ontact the ADS Service Desk Directly - 802 828 6620 option 1. For more help on customer support please visit our website.​

For all service and support inquiries, except for Centrex phone line inquiries Log into Ivanti Service Manager (ISM)

Use one of the links below or you can call 802-828-6620 - Option 1